Terms of Service

Last updated: June 13, 2026

These Terms of Service ("Terms") govern your access to and use of the website located at neptari.com (the "Site") and any related services, content, communications, or consulting engagements ("Services") provided by Neptari Intelligence, LLC, a North Carolina limited liability company ("Neptari," "we," "us," or "our").

By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Site or Services.

1. Eligibility

You must be at least 18 years old and have legal authority to enter into a binding agreement (and to bind any organization on whose behalf you act) to use the Site or Services.

2. Services

Neptari provides decision intelligence, business intelligence, predictive analytics, data quality, data governance, AI-related advisory, and consulting services. Specific scope, deliverables, fees, and timelines are governed by a separate written engagement agreement, statement of work, or proposal ("Engagement Agreement"). In the event of conflict between these Terms and an Engagement Agreement, the Engagement Agreement controls with respect to that engagement.

3. Informational Content; No Professional Advice

Content on the Site (including frameworks, articles, methodologies, and recommendations) is provided for general informational purposes only and does not constitute legal, financial, tax, investment, accounting, medical, or other professional advice. Use of the Site does not create a consultant-client, advisor-client, or any fiduciary relationship. You should not act or refrain from acting based on Site content without seeking independent professional advice.

4. Acceptable Use

You agree not to:

Use the Site or Services for any unlawful, fraudulent, harmful, or infringing purpose.
Reverse engineer, decompile, scrape, or attempt to extract source code or underlying data, except as permitted by law.
Interfere with, disrupt, or compromise the integrity, security, or performance of the Site.
Misrepresent your identity, affiliation, or authority.
Use automated means (bots, scrapers, crawlers) to access the Site without express written permission.
Upload or transmit viruses, malware, or harmful code.

5. Intellectual Property

All content on the Site, including the Neptari name, logo, the Neptari Intelligence Framework™, methodologies, text, graphics, software, and design, is owned by or licensed to Neptari and is protected by U.S. and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and view the Site for lawful, personal, or internal business evaluation purposes. You may not copy, reproduce, distribute, publicly display, modify, create derivative works of, or commercially exploit any Site content without our prior written consent.

6. User Submissions

If you submit information, ideas, feedback, or materials to us through the Site (e.g., via the contact form), you grant Neptari a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, and incorporate such submissions for any lawful business purpose, subject to our Privacy Policy. You represent that you have all necessary rights to provide such submissions.

7. Third-Party Services and Links

The Site may link to or rely on third-party services (hosting, analytics, email, payment processors). Neptari does not control and is not responsible for the content, policies, performance, or practices of any third-party service. Your use of any third-party service is governed by that party's terms.

8. Disclaimers

THE SITE, SERVICES, AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. To the fullest extent permitted by law, Neptari disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, and availability.

Neptari does not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or harmful components, nor that any analysis, recommendation, forecast, or AI-generated output will be accurate, complete, or produce any specific business result.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEPTARI, ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NEPTARI'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID NEPTARI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Neptari, its members, officers, employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (i) your use of or access to the Site or Services; (ii) your violation of these Terms; (iii) your violation of any third-party right, including any intellectual property or privacy right; or (iv) any content you submit.

11. Confidentiality

Information shared in the context of a paid consulting engagement is governed by the confidentiality provisions of the applicable Engagement Agreement. Information submitted via the Site (e.g., contact form) is treated according to our Privacy Policy.

12. Term and Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including violation of these Terms. Sections concerning Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution survive termination.

13. Governing Law

These Terms and any dispute arising out of or related to them or the Site are governed by the laws of the State of North Carolina, United States, without regard to conflict-of-laws principles.

14. Dispute Resolution; Arbitration; Class Action Waiver

Informal Resolution. Before filing a claim, you agree to attempt to resolve the dispute informally by contacting hello@neptari.com. If not resolved within 30 days, either party may proceed under this Section.

Binding Arbitration. Except for claims for injunctive or equitable relief or intellectual property infringement, any dispute arising out of or relating to these Terms or the Site shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted in Charlotte, North Carolina, in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. YOU AND NEPTARI AGREE TO BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.

15. Force Majeure

Neptari is not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemic, civil unrest, labor disputes, internet or infrastructure failures, governmental action, or third-party service outages.

16. Changes to These Terms

We may revise these Terms at any time by posting an updated version on the Site. The "Last updated" date reflects the most recent revision. Your continued use of the Site after such changes constitutes acceptance of the revised Terms.

17. Miscellaneous

Entire Agreement. These Terms (together with the Privacy Policy and any applicable Engagement Agreement) constitute the entire agreement between you and Neptari regarding the Site.
Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.
No Waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms freely.
No Third-Party Beneficiaries. These Terms do not confer any rights on any third party.

18. Contact

Neptari Intelligence, LLC
Charlotte, NC 28203, United States
Email: hello@neptari.com
Phone: (813) 557-8755

These Terms are provided as a general framework and do not constitute legal advice. Before relying on them — especially for high-value engagements — consult a qualified attorney licensed in your jurisdiction to tailor the Terms to your specific business and risk profile.